Royal Cleaning
Ordering, pickup, delivery and operations for a cleaning company.
A mobile platform for Royal Cleaning Nepal, a cleaning and home services company in Kathmandu, Lalitpur, Bhaktapur and Pokhara. Customers order services, see a cost estimate and track progress, while role-based apps for field staff, cleaning staff, in-charges and admins run every order from pickup to delivery.
The challenge
Rug and onsite cleaning orders pass through many hands: someone picks items up, a team cleans them, another person delivers them back, and admins track payments and issues. Doing this by phone and paper made it hard to know where any order was, who was responsible, and how the business was performing.
The approach
Customers place orders with an instant cost estimate and follow their status. Staff each get the app for their role: field staff pick up and deliver items and plan routes across multiple stops, cleaning staff log equipment and work, in-charges create orders and schedule staff with a buzzer, and admins approve users and manage staff. Orders move through clear statuses with photos, payments, issues pinned on a map, notes with reminders, and notifications at every step.
The result
Every order is visible from booking to delivery, staff know exactly what to do next, and management sees profit and loss, expenses, sales and rug size reports in one place.
Key features
Order & Cost Tracking
Customers order services, see the cost upfront and follow each status change.
Pickup & Delivery Routes
Delivery staff get notified, pick up and drop off items and plan a route across stops.
Role-Based Operations
Admin, in-charge, cleaning and field staff each see their own tools, reports and tasks.